FAQ
Q: How much does delivery cost?
A: Delivery is a flat fee of $100, ensuring that your new appliance arrives safely and on time.
Q: Do you offer any discounts?
A: Yes! We are proud to offer a 15% discount for first responders, military personnel, and teachers. It’s our way of saying thank you for your service and dedication.
Q: Why should I buy scratch and dent appliances over brand new ones from a big-box store?
A: Scratch and dent appliances offer exceptional value. They come with minor cosmetic imperfections but perform just as well as brand-new models. By choosing scratch and dent, you can save hundreds or even thousands of dollars compared to big-box store prices. Plus, you’re helping reduce waste by giving these slightly imperfect products a home, all while still enjoying the latest in appliance technology.
Q: What payment options do you offer?
A: We offer flexible payment options with just 20% down. All you need is a bank account to set up your payment plan, making it easier to get the appliances you need today.
Q: Do you offer special payment plans for home sellers?
A: Yes! If you're in the process of selling your home, you can purchase appliances now with 20% down and complete the payment once your home is sold or within 4 months, whichever comes first. This gives you the flexibility to upgrade your home without financial stress.
Q: What is your returns and refunds policy?
A: At Firehose Appliance, we’re committed to ensuring your satisfaction. No matter what, we’ll make it right. We offer a 30-day full refund or exchange policy on all our products. If you’re not satisfied, simply reach out, and we’ll help you find a solution.